For most providers, including specialists, on your care team, you can schedule an appointment within MyMercy.
Login > Visits > Schedule an Appointment
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Login > Menu > Schedule an Appointment
You will be taken to a page that guides you through scheduling an appointment with your care team.
For some specialists, you’ll follow the same process to 'Request an Appointment.'
Yes. Appointments previously scheduled may be canceled up to 24 hours in advance online.
However, appointments that will occur in less than 24 hours can only be canceled by phone.
Previous appointments including phone calls, video visits, eVisits and refills will appear in your past appointments. You can view your After Visit Summary or notes your provider entered on your health record regarding your visit.
Login > Visits
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Login > Menu > Visits
Scroll to find the past appointment
After Visit Summary will include a general summary of that appointment, including the reason for the visit, your vital signs at the time of the visit and any follow-up instructions. Notes include a general summary of the encounter.
Digital scheduling allows you to self-schedule certain follow-up tests or exams, as ordered by your Mercy provider.
This lets you choose the location, date and time that work best for you.
When your Mercy provider creates an order, a message is sent to you by email or within the MyMercy app. If you’re a family member or loved one with access to a patient’s health record, you’ll also receive alerts to help schedule the patient.
If you’re a MyMercy user, simply log in to your account. If you don’t have a MyMercy account, you’ll receive an email with a link to schedule. Select the exam > Complete the questions > Choose the preferred appointment location, date and time > Verify contact and insurance information.
Anyone with an email on file in the patient’s record or who has access to the patient’s MyMercy account will be notified that a test is ready to be scheduled. Patients under age 18 will not receive a notification.
Yes. You’ll need a valid email on file, as well as an accurate SSN and DOB, and we’ll email you a link to schedule. To set up a MyMercy account for future tests and appointments, register here.
If you receive a message to self-schedule and don’t respond, Mercy’s Call Center will reach out to schedule your appointment by the next business day to ensure we provide you with the care you need without delay.
Mercy has a waitlist feature called “FastPass.” It will automatically send you an email or text message if an earlier appointment becomes available. When you receive the message, you’ll need to log in to MyMercy to accept or decline the offer. This is on a first-come-first-served basis. If you would like to opt out of this feature, you can do so in your MyMercy app.
